Frequently Asked Questions

In this section you will find some of the questions that our customers routinely make us. If you have any questions do not arise in this section please contact us. Our commitment is to serve and help you solve all your questions.

Is it safe to purchase online?

This online store meets all the requirements of current legislation on e-commerce set out in the Spanish legislation and European directives, we also have an ethical code that guarantees strict compliance with all procedures related to data protection.

Are taxes included in the price?

The prices listed in our rates are quoted in euros to which must be added the VAT for Spain. It is currently set for most products in 21%.

Due to their special tax regime, purchases made by residents of the Canary Islands, Ceuta and Melilla are exempted from VAT, but the costs of customs clearance and import taxes are not included in the item price or the shipping, and they must be paid on arrival by the receiver of the goods.

Can you make changes www.CocinaHoreca.com page?

CocinaHoreca.com is constantly reviewing and improving its offer, therefore, reserves the right to change the content of this website at any time without notice. All products are available anywhere and are valid except for typographical errors or last.

Do they correspond photos to the products offered?

Do not always match the photos on display with the products offered CocinaHoreca.com and its suppliers reserve the right to change any technical characteristic, offering products similar or better features, may at any time return the product if it is not desired reserve.

If I buy a machine and have any questions, they can assist me?

Our commitment goes beyond the simple sale, for any question we have a team ready to advise on the operation, installation or any questions you may have. We work to make you feel confident and supported in this way we can maintain a long lasting relationship. You can contact us by email: info@cocinahoreca.com  or telephone: 690 814 122 - 690 156 786

At the time it indicated.

What guarantee do your products?

All our products are manufactured by experts and approved manufacturers, using high quality materials, have one year warranty against manufacturing defects or defective components.

It not included in the same electrical parts, glass, labor and displacement. In any case the rules of each manufacturer warranty on all products will be applied.

See our guarantees.

What delivery of their products?

The delivery of the materials placed on the site are approximate, but knowing the needs of our customers, we try to send our products in the shortest possible time. Until we have a firm order we can not begin to act.

Do I need a proforma invoice with my data to submit my bank, can I make it?

If you would choose the machinery you need from the web making an order on the website. Once you have this request must send an email to the following email address: info@cocinahoreca.com with their tax data. We will refund the pro forma order form with all your data so you can present it to your bank.

When it considered firm order?

We consider an order "firm" when we found the money income from the client, never before.

How I can pay?

For your security, we have limited the payment methods of the orders that you want to take, and it is done by POS credit card, or by Bank Transfer to the account:

Caixabank ES02 2100 3925 1902 0017 5387 / CAIX ESBB

Indicating the order number, name and surname to correctly identify the order.

Can I cancel an order once it?

Provided there is no question of a special material called manufacture or six days have elapsed from the date of receipt of our acceptance or has not made the issue of the order.

Do I need special packaging, is it possible?

Must specify in the order, we will contact you want to know how and inform the additional cost that entails.

Where can I receive the items?

Products are shipped directly to the address you want the buyer at the time of purchase, the subsequent change of destination of the goods shall be borne by the buyer.

The materials will be delivered to the main entrance to the right place, read our transport details.

How should I act if a machine comes with some damage in the delivery?

All our machinery travels with transport insurance, this insurance is valid for 24 hours after receiving your product. If damage is visible upon receiving the product must indicate on the document the carrier if you detect a flaw when opening the package, within the specified period should notify us via the form Customer Service to start the process of troubleshooting form most comfortable for you.

Do I have to pay shipping costs?

All orders with an amount less than 300 € will be sent postage due.

Order destination Iberian Peninsula (Spain) and / or Balearic above 300 € amount Islands sent prepaid.

For other destinations and countries, transport costs will be reported at the time of formalizing the order proposal, or if you prefer, deliver the material in the port or agency of their choice, with all necessary documentation.

Are you including assembly, commissioning?

Generally, without expressly indicating CocinaHoreca.com are not included assembly, installation and commissioning of the supplied materials if they want to hire these services, our SAT will be contacted to agree the best time and report the price involved.

When do I receive the invoice?

Email, once received the transfer.

Can I return the products once purchased?

If for any reason you are not satisfied with your product, you have a period of six days, counting from the date of receipt of the product to return. In this case the shipping and collection borne by the customer.

Before making such refund the customer must contact our sales department within the period specified by the existing form of refunds on the web. Any return without this prior notification and acceptance will not be recepcionada. To support the return must be both the product and its packaging in perfect condition, unused, no scratches or broken or damaged packaging and including all documentation accompanying the product and packaging accessories.

The client must make a correct packaging to ensure damage-free transport. Once received and checked by our staff that the product is in the same condition it was sent, we will proceed to refund the amount according to the method of payment by the customer. Customer shall be paid at most 90% of its value, for equipment in perfect condition and with superior judging by our relevant section in other cases devaluation. Of the amount is always deducted 10% for expenses of reception, test and inspection unless other percentages specified in the special conditions of sale of each product.

At no time returns of items that have been used or handled by the client allowed.